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Click here for more about us...
Based in Oregon, First Call Resolution is the most respected call center and business process provider in the outsourcing industry.
Our capabilities include outsourced customer service, technical support, sales, claims handling, as well as a wide array of business process solutions across industries such as mobile commerce, high tech, telecom, consumer products, prepaid, wireless, medical, financial, healthcare, mobile technologies, social media and e-commerce.
First Call Resolution supports Fortune 500 as well as small to mid-size clients on programs of all scopes and sizes. We pride ourselves on our unique capabilities to customize outsourcing solutions to fit any and all client requirements, whether you are looking for dedicated or shared support models. In addition, with 24 x 7 x 365 coverage and over 900 workstations, we possess the capability to handle around the clock, follow-the-sun support outsourcing needs.
Click here for more about our services...
With an innovative, client-focused approach to building outsourced contact center solutions using our high quality, US-based workforce, First Call is the outsourcing industry's most respected provider. We look forward to helping you realize your strategic outsourcing goals in true partnership manner.
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FCR’s outsourcing capabilities include:
· Inbound call handling (order taking, customer care, technical support)
· Outbound Calling (sales and retention calls, welcome calls, outreach)
· Email and web chat support
· After Hours coverage
· Seasonal coverage
· Social Media
· Overflow call handling
· Pilot Program Support
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