Times listed are Central Time. Credits listed indicate what has been applied for.

Tuesday, August 27
9:00 a.m. - 12:15 p.m.

Retain Your Clients – A Roadmap to Effective, Ethical Client Service

Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you’re providing the best service?

This seminar will provide you with the tools you’ll need to consistently deliver exceptional service, retain and develop more business from current clients, and increase referrals. You’ll also earn ethics credit while you learn to:

• Apply best practices that will exceed client expectations

• Eliminate the most common causes of client dissatisfaction

• Deal effectively with all types of client complaints

• Handle angry clients

• And much more

Classic movie scenes illustrate and underscore the program’s principles to help you gain a competitive edge through excellent service.

– Roy S. Ginsburg, Attorney & Coach
 

3.0 ethics credits   MORE INFORMATION

Thursday, August 29  REPLAY
9:00 a.m. - 11:00 a.m.

Mental Health and Substance Use in the Legal Profession

Lawyers experience substance use and mental health problems to a greater degree than the rest of the population. Every lawyer can benefit from knowing their risks and the signs, symptoms and opportunities when these issues may be present. This information will also be helpful if you’re concerned about a colleague, a client, or someone else you care about.

– Joan M. Bibelhausen, Minnesota Lawyers Concerned for Lawyers
– Robert S., guest speaker
 

2.0 elimination-of-bias credits   MORE INFORMATION