Companies today, must involve lots of people in the process of serving a client, and clients understand that. But, we need to never lose sight that the ORIGINAL contact, the salesperson, the person who convinced the client to buy the product/service … the person who created rapport, confidence and trust with the client … should NEVER drop out of the process. (READ MORE)
http://www.robertstevenson.org/robert-stevenson-blog/passing-the-baton-in-business